Privacy Policy

Last updated: 21 May 2026

1. Who We Are

Ty Architecture is an architectural practice based in North Wales, operating from two offices:

• Ruthin Office: 15A Clwyd St, Ruthin, LL15 1HF

• Caernarfon Office: 38 Bridge St, Caernarfon, LL55 1AF

For the purposes of UK data protection law, Ty Architecture is the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, please contact us at either of the addresses above.

2. What Information We Collect

When you submit an enquiry through the contact form on our website, we collect the following information:

• Your name

• Your email address

• Your phone number

We do not collect any sensitive personal data and we do not use your information for any automated decision-making or profiling.

3. How We Use Your Information

The information you provide is used solely for the following purposes:

• To respond to your initial enquiry

• To follow up on project discussions and ongoing communications related to your architectural project

We will not use your contact details for marketing, newsletters, or any purpose unrelated to your enquiry.

4. Our Legal Basis for Processing

We process your personal information on the basis of legitimate interests — specifically, to respond to enquiries and manage potential or ongoing client relationships. Where you contact us with a view to entering into a contract for services, we may also process your data as necessary for those pre-contractual steps.

5. How We Store Your Information

Your contact details are stored securely in a password-protected database. We take reasonable technical precautions to protect your information from unauthorised access, loss, or misuse.

We do not share your personal information with third parties, except where required by law.

6. How Long We Keep Your Information

We do not operate a fixed data retention period. Your information is held for as long as is reasonably necessary in connection with your enquiry or project. You may request deletion of your data at any time (see Section 8 below), and we will act on that request promptly.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to help us understand how visitors use the site and to improve the user experience. This may include analytics data such as pages visited and time spent on the site. This information is collected in aggregate and is not used to identify you personally.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of this website.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you

• Right to rectification — you may ask us to correct inaccurate or incomplete data

• Right to erasure — you may request that we delete your personal data at any time

• Right to restrict processing — you may ask us to limit how we use your data

• Right to object — you may object to our processing of your data where we rely on legitimate interests

To exercise any of these rights, please contact us directly using the details in Section 1. We will respond to all requests within one calendar month.

9. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

• Website: www.ico.org.uk

• Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO, so please contact us in the first instance.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date at the top. We encourage you to review this page periodically.